Top 6 Business Phone System in 2023
Tue, 2nd Jan 2023 11:54AM · 8mins
This is another blog post on the best business VoIP providers right now. And make sure you stick around to the end because after I share all of the choices that you have, I’ll also share with you a simple checklist that you can use to go through and pick the right VoIP for you and your business.
Nextiva
Number one, Nextiva, it is the best business VoIP service on the market and I can say that confidently. It because I did all the research and ended up choosing Nextiva for our own business on WBC and Opt in Monster and all the products that we have.
We use Nextiva for our business phone number as well as for online faxing whenever we have to send the fax to IRS because they don’t take disposable fax numbers and we can send and receive fax from there.
I really like Nextiva because number one, our team is all remote, right? So we can accept the calls, our team members can accept calls from wherever they are using the Nextiva app or even on their computers.
It has the fancy press one for this and press two for that. So all of those auto attendant and call routing features exist on Nextiva and it really makes our small business look like a large business and it’s very easy to set up.
The prices for Nextiva is very affordable and they’re by far one of the best and most competitive option out there. And unlike otherwise providers, they don’t require any annual contracts. And the other part that I really like about Nextiva is they do have a CRM feature as well as a live chat feature. So it’s really a full communication suite that you have.
RingCentral
Numbers two is Ring Central, and you’ve probably heard of them, they’re another excellent business VoIP provider. With RingCentral, you get all the standard features that you would expect in a reliable VoIP provider like call forwarding, advanced route calling, call waiting, caller ID and so much more.
You can also get integrations with third parties like Dropbox. G, suite Salesforce and a few others. Another notable features list that they have is online meetings if you need video calls if you need them, screen sharing with teammates if you need that, as well as conferencing.
And they also do an easy to use web based administration panel. And then we discovered them just because we’re one of the largest ones and they’re up there in all the search results. And while their feature offering is great, they are are a little pricey for more of the smaller to medium sized businesses unless you use their annual contract.
GrassHopper
Number three is Grasshopper and it is a popular business phone service for solopreneurs and startups and really small businesses. They give you a virtual phone number over their voice platform and allow you to get calls forwarded to any number of devices.
One, two, three, so you can have calls getting forwarded to your team members, etc. It has call waiting, it has forwarding hold music, advanced routing, voicemail to email and all of those features. And you can manage just like any other voice from your mobile phone app.
It works locally, has vanity numbers, and you can choose from US, Canada or UK number. So we acquired one of the business and it was using Grasshopper. So we actually did use Grasshopper for one of our businesses for some time before we switched over to nextiva.
One of the downside is that Grasshopper only receives calls, it’s not able to make calls. Number four is, uma, Office Phone, and this is a popular business voice phone provider. It offers you an 800 number free number for affordable price.
You can either choose to add the toll free number to any of your plan and by default they’ll select the number for you. Or if one’s available that you want, you can choose that as well. Their office platform comes with all powerful features you’d expect, including music, on hold, extension, dialing, mobile apps for your mobile team members and so many more. But best of all, it’s easy to set up and you can do it within minutes.
Phone.com
Number five is Phone.com. And this is a popular choice among small businesses for VoIP phones, especially if you’re in a European country or Canada, because they are operating in those locations, whereas some of the other providers that we mentioned like Nextiva.
So if you’re in those countries, then Phone.com is a good reliable voice provider that is also very affordable. Again, like any good VIP provider that we’re mentioning in our list. They have callboarding routing, waiting, custom greetings, music, conferencing, and whole suite of features that you get with a VoIP.
They do integrate with all the popular CRM software like Salesforce, Soho or whatever you’re using. One of the neat things about Phone is they’re really made for the cost conscious users. They do offer a monthly minute plan which is lower price than the unlimited plan, but if you want the unlimited plan, then the pricing is pretty comparable to everything that we’ve mentioned in this.
Vonage
Number six is Vonage. You probably remember this from back in the day. They were a huge residential VoIP provider and something that we use, but they’ve moved into the business and small business VoIP services simply because nobody uses personal VoIP anymore.
But they’re goal is to target these small and medium sized businesses as well as enterprise clients. They offer the wide range of communications that you expect in any VoIP, including the features like call forwarding, caller ID waiting and more.
You can also do team messaging for chat so in case Slack goes down, you can do conference calling, CRM integrations, automatic call attendant, and a lot more. And then they offer different plans for different features that you might need.
Now, you know that Nextiva is our top pick for all the reasons that Syed mentioned, including the affordability of it for a small business. It can grow as your business grows, all of the features that it provides, as well as the customer service and so much more.
But no matter which VoIP provider you use, there are three main items that you want to look at in your checklist of looking for VoIP providers. One of the top ones is the cost of local versus international calls.
If you make a lot of local calls is you want to make sure that that cost is low. Conversely, if you make a lot of international calls, you want to take a look at the cost of each call. The other item on the checklist that you want to look at is all the features that are available in the VoIP plan.
And are those features what you need? A lot of them will throw so many features at you. But really, do you need all of those features for your business, or are there features that you need that are on a higher tier?
You want to take a look and make sure that you’re comparing apples to apples. And then the third item that you want to look at is third party integrations. If you’re integrating into things like your Slack or your Google Drive or anything like that, your CRM system can the VoIP providers integrate seamlessly with your system so that works in your workflow just like you want?
Once you go through that checklist, then it becomes easier and easier to pick the one that works best for you. And now I’m really curious. Out of all of the void providers that we mentioned, which is the VoIP provider that you’re going to use this year?