How to Forward Incoming Calls to an external number in FreePBX?

In FreePBX, the “Misc Destination” feature is a way to route calls to a custom destination that is not covered by the other available destination options. This can be useful if you need to set up a call routing rule that is not provided by the standard destination options.

To use the “Misc Destination” feature in FreePBX, follow these steps:

  1. Log in to the FreePBX administrator dashboard.
  2. Go to the “Applications” section and click on Misc Destination.
  3. You can give it a name and input external phone number.
freepbx misc destination external number

To forward incoming calls to an external number in FreePBX, follow these steps:

  1. Go to the “Inbound Routes” section and click on the route that you want to modify.
  2. Scroll down to the “Destination” section and select the “Misc Destination” button.
  3. Click on the “Submit” button to save your changes.
  4. Click on the Red button to apply chnaged configuration
  5. Test the call forwarding by making a call to the inbound route and verifying that it is forwarded to the correct external number.
FreePBX forward call to external number

What is * 73 call forwarding?

In the context of FreePBX, the *73 code is a call forwarding feature that allows you to enable or disable call forwarding on your phone line. When you dial *73, your phone system will send a command to the phone company’s central office to turn on call forwarding for your line. When you dial *73 again, it will send a command to turn off call forwarding.

To use the *73 call forwarding feature in FreePBX, follow these steps:

Dial *73 on your phone.

Enter the phone number to which you want to forward your calls.

Press the pound (#) key to confirm your entry.

Hang up the phone.

Your calls should now be forwarded to the specified phone number. To turn off call forwarding, simply repeat the process and enter *73 when prompted for the phone number.